Apply for an identity card for the first time
Once you are 16 years old, you must have a valid form of identification that can be used to verify your identity. This is usually an identity card or a passport.
Address and contact information
Mon-Fri 7am-7pm, Sat 9am-4pm, A visit is only possible with an appointment. You can book an appointment online (https://www.hamburg.de/hamburgservice/standorte) or by telephone on 040 115.
On November 21st, 2023, due to a staff meeting, the Hamburg Service resident's affairs locations will only be accessible from 7:00 a.m. to 6:00 p.m., and only to a limited extent. As usual, you can find the appointments available on this day in the appointment management system at the following Internet link Digital appointment management . You can also book available appointments via the Telephone HamburgService (telephone number 040 115).
|Free disabled parking spaces|
House mailboxes are located in front of the entrances on the front and back.
There is only a very small number of parking spaces!
You can take the required photo beforehand on a self-recording terminal (Speed Capture Terminal).
Cost: 6 euros.
Please speak to the clerk afterwards.
Please plan some time before your appointment to collect your data if you want to use the self-recording terminal.
U2 / buses X3 / 19 Gänsemarkt / buses X35 Johannes-Brahms-Platz / bus 3/34 Axel-Springer-Platz / S Stadthausbrücke
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Last updated: 04.12.2023