Apply for an identity card for the first time
Once you are 16 years old, you must have a valid form of identification that can be used to verify your identity. This is usually an identity card or a passport.
Address and contact information
Mon 8am-3pm, Tue 9am-6pm, Wed closed, Thurs 8am-4pm, Fri 7am-1pm, A visit is only possible with an appointment. You can book an appointment online (https://www.hamburg.de/hamburgservice/standorte) or by telephone on 040 115.
On November 21st, 2023, due to a staff meeting, the Hamburg Service resident's affairs locations will only be accessible from 7:00 a.m. to 6:00 p.m., and only to a limited extent. As usual, you can find the appointments available on this day in the appointment management system at the following Internet link Digital appointment management . You can also book available appointments via the Telephone HamburgService (telephone number 040 115).
Hausbriefkasten vorhanden - am Haupteingang, rechts neben der Glastür. Gebäude nur teilweise rollstuhlgerecht - Fahrstuhlnutzung nur bis in das 3. OG. möglich. If you would like to apply for an identity card, passport or children's passport, you can use an existing self-recording terminal (Speed Capture Terminal) to capture the necessary biometric data (digital photo, signature, fingerprints).
Please allow a few minutes more time before your appointment to collect your data.
Note: You will not receive a printout of the digital photo.
There is no need to bring a passport photo with you when using the self-registration terminal.
Use costs 6 euros.
Please speak to the clerk afterwards.
The existing self-recording terminal (Speed Capture Terminal) cannot be used for fishing licenses and driver's license applications. Please bring a passport photo (biometric) with you for these services.
S3 / S31 Neugraben, Busse 240/250 Neugrabener Markt
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Last updated: 04.12.2023